SMS Consent and Opt-In Policy

Answr provides AI-powered call answering for service businesses. When a consumer calls a business that uses Answr, our virtual receptionist answers on that business’s behalf. Text messages are sent only to consumers who verbally agree to receive them during that call.

Before any phone number is stored for messaging, the receptionist asks:

Would you like me to text you a confirmation and updates about this at this number? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out.

Consent is optional and is never a condition of booking an appointment or receiving service. If the caller declines, is unsure, or does not respond, no message is sent.

Confirmations and updates about the request the consumer initiated on the call. No marketing or promotional messages are sent. Message frequency varies. Message and data rates may apply.

Sample message:

Answr: Thanks for calling [REAL_BUSINESS_NAME]. Your appointment is confirmed for Fri Jul 24 at 10:00 AM. Reply STOP to opt out, HELP for help. Msg & data rates may apply.

Receptionist: Hi Leonardo, thanks for calling NYC Corporation back. This is Isabella. How can I help today? This call may be recorded for quality purposes.
Caller: Hi. I need a repair on Wednesday afternoon. 
Receptionist: Sure thing, Leonardo. What needs repair – is it AC, plumbing, or something else?
Caller: Thank you, Claire. 
Receptionist: No problem! Just to clarify – what type of repair do you need on Wednesday afternoon? AC, plumbing, heating, or something else?
Caller: AC repair. 
Receptionist: Got it – AC repair on Wednesday afternoon. this for 84 William Street or 20 Grove Street, or a different location?
Caller: Eighty four William Street. 
Receptionist: Perfect. And what's going on with the AC at 84 William Street?
Caller: Making good noises. 
Receptionist: Great! For Wednesday afternoon I have plenty of openings. I can do 1 PM, 2 PM, 3 PM Eastern Time – what works best for you?
Caller: Three PM. 
Receptionist: Perfect – I can book you for Wednesday, July 23rd at 3 PM Eastern Time for the AC repair at 84 William Street.you like me to text you a confirmation and updates about this at this number? 
Caller: Yes. 
Receptionist: frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out.
Caller: (unintelligible audio)
Receptionist: You're all set, Leonardo! You're booked for Thursday, July 23rd at 3 PM Eastern Time for the AC repair at 84 William Street. I'll text you a confirmation shortly. Anything else I can help with today?
Caller: That's it. Thank you. 
Receptionist: You're all set. Thanks for calling, talk soon!

Receptionist: Hi Leonardo, thanks for calling NYC Corporation back. This is Isabella. How can I help today? This call may be recorded 
Caller: Hi. 
Receptionist: for quality purposes.
Caller: I I need a repair on Wednesday. 
Receptionist: Got it. What needs repair – is it AC, sink, or something else?
Caller: AC repair. 
Receptionist: Perfect. Is this for 20 Grove Street or 84 William Street?
Caller: Eighty four one three. 
Receptionist: Just to confirm – is that 84 William Street, or a different address? I want to make sure I have it right.
Caller: Correct. Eighty four William Street. 
Receptionist: Great! Wednesday, July 22nd is wide open. I can do anytime from 9 AM to 5 PM Eastern Time. What works best for you?
Caller: Nine AM, please. 
Receptionist: Perfect – you're all set for Wednesday, July 22nd at 9 AM Eastern Time for AC repair at 84 William Street. You'll get a text confirmation shortly. Anything 
Caller: No. Please 
Receptionist: else I can help with?
Caller: do not send it back. 
Receptionist: No problem, I won't send any texts. You're confirmed for Wednesday the 22nd at 9 AM. Is there anything else I can help with?
Caller: That's it. Thank you. 
Receptionist: Sorry, I hit a brief technical issue. Could you say that again?

Each affirmative response is time-stamped and stored against the call record with the caller’s exact words and the version of the script they heard. Call recordings and transcripts are retained. Consent records are append-only and are never edited after the fact.

Reply STOP to any message to opt out immediately. Reply HELP for help. Opt-outs are recorded against the consumer’s number and honored for all future messages from that business.

Numbers are never purchased, rented, imported, or obtained from third parties.

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