SMS Consent and Opt-In Policy

Answr provides AI-powered call answering for service businesses. When a consumer calls a business that uses Answr, our virtual receptionist answers on that business’s behalf. Text messages are sent only to consumers who verbally agree to receive them during that call.

Before any phone number is stored for messaging, the receptionist asks:

Would you like Answr to text you a confirmation and updates about this at this number? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out. Our terms and privacy policy are at tryanswr dot com slash terms.

Consent is optional and is never a condition of booking an appointment or receiving service. If the caller declines, is unsure, or does not respond, no message is sent.

Confirmations and updates about the request the consumer initiated on the call. No marketing or promotional messages are sent. Message frequency varies. Message and data rates may apply.

Sample message:

Answr: Thanks for calling Smith HVAC. Your appointment is confirmed for Fri Jul 24 at 10:00 AM. Reply STOP to opt out, HELP for help. Msg & data rates may apply.

Receptionist: Hi Paul, thanks for calling NYC Corporation back. This is Martha. How can I help
Caller: I, I
Receptionist: today? This call may be recorded for quality
Caller: need Yeah, I need an AC repair as soon as possible.
Receptionist: Got it, I can book an AC repair for you. Let me check what we have available right away.I have openings today — noon, three PM, or four PM Eastern Time. I also have slots tomorrow — ten
Caller: Today noon.
Receptionist: AM, twelve thirty PM, or three PM. Which works best for you?
Caller: Today noon.
Receptionist: Perfect. Before I book that, what's the best email address for your confirmation?
Caller: Um, skip the email.
Receptionist: No problem. Would you like Answr to text you a confirmation and updates about this at this
Caller: Yep.
Receptionist: number? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out. Our terms and privacy policy are at tryanswr dot com slash terms.
Caller: Yes.
Receptionist: One moment.Perfect — you're all set for today, Thursday, October 1 at noon Eastern Time for AC repair at your address on file. You'll get a text confirmation shortly. Anything else I can
Caller: No,
Receptionist: help with?
Caller: that's it. Thank you.
Receptionist: You're all set for today at noon. Thanks for calling, talk soon.

Receptionist: Hi Paul, thanks for calling NYC Corporation back. This is Martha. How can I help today? This call may be recorded for quality purposes.
Caller: I need sink repair as soon as possible.
Caller: Thank you.
Receptionist: I'll check on that now. I can get you in today or tomorrow. I have Thursday, October 1 at two PM, three PM, or four PM Eastern Time, or Friday, October 2 at ten AM, twelve thirty PM, or three PM Eastern Time. Which works best for you?
Caller: Good day, 3 PM.
Receptionist: Perfect. Am I speaking with Paul?
Caller: Correct.
Receptionist: Great. What's the best email address for the confirmation?
Caller: Thank you. Skip the email.
Receptionist: No problem. Would you like Answr to text you a confirmation and updates about this at this number? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out. Our terms and privacy policy are at tryanswr dot com slash terms.
Caller: No.
Receptionist: One moment.Perfect — you're all set for today, Thursday, October 1 at three PM Eastern Time for sink repair at your address on file. Anything else I can help with?
Caller: That's it.
Receptionist: Thanks for calling, Paul. Talk soon.

Each affirmative response is time-stamped and stored against the call record with the caller’s exact words and the version of the script they heard. Call recordings and transcripts are retained. Consent records are append-only and are never edited after the fact.

Reply STOP to any message to opt out immediately. Reply HELP for help. Opt-outs are recorded against the consumer’s number and honored for all future messages from that business.

Numbers are never purchased, rented, imported, or obtained from third parties.

Privacy Policy: https://tryanswr.com/privacy

Terms and Conditions: https://tryanswr.com/terms